Steps to order

About our Order Process

Interested in custom screen printing, embroidered apparel, or marketing or promotional products? Here are the steps, from start to finish.

screen printing and embroidery ordering process

1. Get a Quote

We will provide you with a written quote for your order, depending on the product(s) you chose, including screen printing, embroidery, promotional products, vinyl graphics, signs, high end printing for marketing and more. You may be asked for colors, imprint areas, and other pertinent details before we can complete your quote

2. Approve Invoice & Post Payment

After all the details are sorted out, we will email you an invoice based on your order. Once you approve and sign off on the invoice, we will proceed with your order. We ask for at least a 50% deposit up front to begin any work on your order. Purchase orders need to be approved by management, then submitted and signed off by the appropriate department before any work will begin.  Artwork layout or design does not begin until an order has been signed off on. 

3. Your Order Process Begins

Once your invoice has been approved, your order process begins. The first step in production is the proofing stage (even for reorders). You will receive an art proof through email usually within 24-48 business hours of us receiving your art or custom art request.

4. Approve Your Mock Up/Proof

You must approve your mock up and final artwork by sending us an email back, physical in-store sign off, or fax approval. Please be sure to look over all details of the mock up before approving the proof. Once you approve the artwork no changes can be made. Please note your computer screen resolution may vary for color or clarity.  If you require a color match, you must provide us with a Pantone color (for screen printing and printed pieces only). We reserve the right to print within a 15% gradation of the color chosen.  This is standard in all printing.  All paper proofs can be printed at Palomar and will be provided with your order if you are not happy with the clarity on your computer screen.

5. Run the Presses

As soon as the proof is approved, your order is then sent to production and apparel is ordered (if applicable). Once an order is in motion no alterations will be accepted.  Our presses are set up and ready to go.  Leave this part up to us!

6. Pick Up / Ship

Your order is ready! You can choose to pick up at our West Boylston, MA store or you can choose for us to ship your goods. All items must be inspected and counted before they leave Palomar. Once the items have left Palomar they are considered accepted as is and fully accounted for. There are not returns on custom orders.   

*Please note that shipping time is not included in production turn around time and is an additional fee*